MOGO Wiki
Support Article

Can I Cancel My Order?

Learn when a store order may or may not be cancelled.

Store & Purchases
Updated Jun 2, 2026

Can I Cancel My Order?

Whether an order can be cancelled depends on its current status and whether fulfillment has already started.

Orders not yet processed

If your order is still pending and has not been started, we may be able to cancel it.

Orders already processing

If your order is already being processed, cancellation may not be possible.

Completed orders

Completed orders generally cannot be cancelled because the item or service has already been delivered.

How to request cancellation

Open a support ticket as soon as possible and include your order number. The sooner you contact us, the more likely we can review the request before fulfillment begins.