Store & Purchases
Updated Jun 23, 2026Steps to Redeem a Code
- Open the app on your device
- Make sure you’re logged in to your account
- Tap the menu icon (☰) in the top-left corner of the Home screen
- Select “Store” from the menu
- Scroll down to the section labeled “Redeem Code”
- Enter your code in the box and tap “Redeem”
If the code is valid and eligible, your reward will be applied immediately!
Troubleshooting
If your code doesn’t redeem successfully, here are some common reasons:
1. The code is expired
Some codes are only valid for a limited time. Double-check the promo period or event details.
2. You’re not eligible for this code
Certain codes are account-specific, such as giveaway rewards or personalized wheel spins. If the code wasn’t meant for your account, it won’t work.
3. The code has reached its limit
Public codes may have a limited number of redemptions, and can expire once that limit is hit - even if you’re eligible.