MOGO Wiki
Support Article

Understanding Order Statuses

Learn what each order status means for a MOGO Wiki Tools purchase.

Store & Purchases
Updated Jun 2, 2026

Understanding Order Statuses

Your order status shows where your purchase is in the delivery process.

Pending

Your order was received and is waiting to be reviewed or processed.

Processing

Your order is being worked on by our team. This may mean we are reviewing the delivery details, preparing the sticker, or waiting for the correct delivery window.

Completed

Your order has been marked as delivered or fulfilled.

Cancelled

Your order was cancelled and will not be fulfilled. This may happen if the item is unavailable, delivery is not possible, or there is an issue with the order.

Need help?

If your order status has not changed for longer than expected, open a support ticket and include your order number.